Privacy Policy

This Privacy Policy (Privacy Policy) tells you how FV Platform (BVI) Ltd and our related companies (FV Platform, we, us, our) collect and use your personal information (meaning any information that identifies you) when you use our Services, which includes our:

Our commitment to protect your information

We are committed to dealing with your personal information safely and securely and will comply with our obligations under the British Virgin Islands' Data Protection Act, 2021 (DPA) and the New Zealand Privacy Act 2020 (Privacy Act). If you live in the European Union (EU) or the United Kingdom (UK) we will also comply with our obligations under the European Union General Data Protection Regulation 2016/679 (GDPR) and the UK General Data Protection Act 2018 (UK GDPR).

If you use any of our Services, you also need to read our terms and conditions, which apply together with this Privacy Policy. If you have any questions about this Privacy Policy or want to access or change the personal information we hold about you, get in touch with us at

Your acceptance of this Privacy Policy

Make sure you read this Privacy Policy carefully. By using any of our Services or otherwise providing us with your personal information, you are accepting this Privacy Policy, and agree that we can collect, use, disclose and hold your personal information in the ways described in this Privacy Policy.

Changes to this Privacy Policy

We may need to change this Privacy Policy from time to time. If we do, we’ll post the new version on our Websites and/or Apps and, if we make substantial changes, we’ll also contact you (via email or other means) to let you know about the changes. By using any of our Services after the revised policy has come into effect, you will be taken to have accepted the changes. If you’re not happy with any of the changes, you should contact us and immediately stop using our Services.

Why do we collect personal information?

We need to collect, use, and disclose personal information to operate our business and provide you with our Services, including to:

The legal justification for why we collect and process your personal information is that:

What personal information do we collect?

We will only collect personal information where it is necessary to provide you with our Services and/or operate our business.  The type of personal information we need to collect depends on the reason it is collected for and the Services you are using. This may include:

All personal information is collected and held by FV Platform (BVI) Ltd, Jayla Place, 2nd Floor, Road Town, Tortola, British Virgin Islands VG1110.

How do we collect your personal information?

We usually collect personal information directly from you (or from third parties where you have authorised us to) such as when:

If you give us personal information about someone else (like for a joint application), you must have their permission, and you must tell them about the terms of this Privacy Policy.

When using our Website and/or Apps, your computer or mobile device may send us information (such as your IP address, referral URL, geo-location and data about the webpages you visit) which we may collect, but generally this data can’t be used to identify you.

You may decide that you don’t want to provide us with certain personal information. If this is the case, you might not be able to fully access the Services, participate in third-party’s events and competitions, or it might impact the quality of the Services. If you are unsure what information is important to have full access to the Services, please contact us.

How do we use and disclose your personal information?

We only use and share your personal information for the following purposes:

You should take care when picking a username as these are publicly accessible through the Services. If you choose a username that includes any information that could be used to identify you (such as your name), you agree to the publication of that username through the Services your username relates to.

Where you have agreed to receive marketing material from us, you can opt out at any time by notifying us at or by clicking the unsubscribe button in any of our marketing communications.

We will not knowingly collect information about children under the age of 18. If you are a parent or guardian and think your child or minor has provided us with personal information without your consent, please get in touch with us at  and we will delete the information from our system.

Who do we share your information with?

In carrying out the purposes set out above, we may share your personal information with:

We do not sell or purchase any personal information.

Transfer of information overseas

Generally, we hold your information in BVI or New Zealand. However, sometimes personal information may be transferred and/or stored outside of BVI or New Zealand by our third party service providers or staff working remotely. If we share personal information with third parties outside of New Zealand who will use the information for their own purposes, we will ensure that the information is protected by comparable safeguards to those in the Privacy Act.

If you live in the EU or UK and your personal information is shared outside of the European Economic Area, the United Kingdom or New Zealand, it will be shared:

What about my payment card details?

We don’t collect or hold any payment card details. If we offer an online payment service on our websites and/or Apps, we use a trusted payment service to process any payment card transactions. Your payment card details will be collected and held securely by that third party payment service processor (in accordance with their own terms).

Your rights to access and correct your personal information

You are responsible for making sure the information you give to us is accurate, correct and up to date.

You can request access, deletion, or correction of your personal information at any time (subject to certain exceptions under applicable privacy law). To do so, get in touch with our team at

We will only refuse access to, deletion or correction of your personal information where we have a good reason to do so under applicable privacy law. While you can request that we delete your information at any time, this may mean you can’t access some or all of the Services. To protect your privacy and security, we may also need to verify your identity before we can give you access to or correct your personal information.

We can’t edit or delete any information that is stored on a blockchain, as we don’t have custody or control over any blockchains. The information stored on a blockchain may include purchases, sales, and transfers related to your blockchain address and digital collectibles) held at that address.

We only keep your information for as long as we need it to carry out the purposes set out in this Privacy Policy or if we are otherwise required by law to retain it for a certain length of time.

Additional rights for EU/UK residents

If you live in the EU or UK when we collect your personal information, you may have additional rights in relation to your personal information. These include:

If you want to exercise any of these rights, or would like more information about these rights, contact us at

Links to other websites

Our websites sometimes have links or references to third party websites or content that are outside of our control. You should always exercise caution when accessing any third-party websites or content, as they aren’t covered by this Privacy Policy. Make sure you read and agree to their privacy policy before sharing any personal information with a third-party website, because we aren’t responsible or liable for the content or privacy practices of any third-party websites.

How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information please get in touch with our data protection officer at FV Platform (BVI) Ltd, Jayla Place, 2nd Floor, Road Town, Tortola, British Virgin Islands VG1110 or by emailing us at

If you aren’t happy with our response or feel we haven’t satisfactorily resolved your concern, you can make a complaint to (as applicable):

Last Updated: 18 March 2024